Shipping policy

SHIPPING POLICY

Thank you for shopping with DeskForgeHQ. We work with trusted fulfillment partners to deliver workspace essentials directly to our customers as efficiently as possible.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully completed.

Processing times may vary slightly depending on the product, supplier availability, weekends, holidays, or periods of unusually high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

ESTIMATED DELIVERY TIMES

Delivery times vary depending on the product, fulfillment location, shipping destination, and carrier.

Many of the products we select are fulfilled from within the United States and are chosen in part for their practical fulfillment times. However, delivery estimates are not guarantees and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Any delivery estimate provided at checkout or in your order information should be considered an estimate rather than a guaranteed delivery date.

MULTIPLE ITEMS / SEPARATE SHIPMENTS

Because DeskForgeHQ products may be fulfilled by different fulfillment partners, orders containing multiple items may occasionally arrive in separate packages.

If this happens, you may receive more than one tracking number and your packages may arrive on different days.

You will not be charged additional shipping fees simply because an order is fulfilled in multiple packages.

TRACKING YOUR ORDER

When tracking information is available, it will be sent to the email address associated with your order.

Please allow some time after receiving your tracking number for the carrier’s tracking system to update.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, contact us at support@prushlogistics.com.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@prushlogistics.com.

We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

DeskForgeHQ is not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address provided by the customer.

DELAYS

While we work to provide dependable fulfillment, occasional shipping delays may occur due to carriers, severe weather, holidays, supply disruptions, or other circumstances outside our control.

If your order is taking significantly longer than expected, please contact us at support@prushlogistics.com and we will help investigate the shipment.

LOST OR MISSING PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please first:

• Check around your property and any secure delivery locations.
• Check with household members or neighbors who may have accepted the package.
• Contact the shipping carrier using your tracking information.

If you still cannot locate your package, contact us at support@prushlogistics.com so we can review the situation and determine the appropriate next steps.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@prushlogistics.com.

Include your order number and, when possible, clear photos of the item and packaging so we can evaluate the issue and work toward a resolution.

Please refer to our Return & Refund Policy for additional information.

INTERNATIONAL SHIPPING

International shipping availability may vary by destination and product.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays that are outside the control of DeskForgeHQ.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@prushlogistics.com.

We will make reasonable efforts to cancel your order before fulfillment begins. However, once an order has entered processing or shipped, cancellation may no longer be possible.

If the order has already shipped, you may request a return after receiving it in accordance with our Return & Refund Policy.

CONTACT US

If you have questions about shipping or the status of your order, contact us at:

support@prushlogistics.com