Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with any included tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@prushlogistics.com.
Please do not send any item back before contacting us. If your return is accepted, we will provide return instructions, including where the item should be sent. Items returned without prior authorization may not be accepted.
You can always contact us with any return questions at support@prushlogistics.com.
DAMAGES AND ISSUES
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item.
Email us at support@prushlogistics.com with your order number and, when possible, photos showing the issue so we can review the situation and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including custom or personalized products, gift cards, and any products that cannot be returned for health, safety, or legal reasons.
Please contact us at support@prushlogistics.com if you have questions about whether a specific item is eligible for return.
SALE ITEMS
Sale-priced items are generally eligible for return unless specifically marked as final sale. Any product marked final sale cannot be returned or exchanged.
EXCHANGES
If you would like a different item, the fastest option is usually to return the original item and place a new order once your return has been accepted.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If an order is shipped into the European Union, applicable consumer protection laws may give you the right to cancel or return your order within 14 days without providing a reason.
Returned items must be in the same condition in which they were received, unused, with any included tags, and in the original packaging. Proof of purchase may also be required.
REFUNDS
We will notify you once your return has been received and inspected and let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@prushlogistics.com.